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Search results for “customer complaint”
Ctrip eyes new milestones: 1 trillion RMB in GMV by 2020
01/18/2016
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4:28:16 PM
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After signing a spate of deals in 2015, Ctrip is eyeing a better grip of the Chinese travel e-commerce business, a complex, fragmented marketplace.
Yelp’s Struggles and the Evolution of Online User Reviews
12/28/2015
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9:14:30 AM
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Yelp has received contraversy since it could not provide useful information and due to unclear standards and processes, it changes, deletes and even hides bad reviews, making fool of customers. Meanwhile, MunchAdo and IBM see opportunity to improve customer and business experience.
Online Chinese travel agency Qunar faces airline revolt
01/07/2016
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10:59:29 AM
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Qunar is facing a revolt by the country's biggest airlines, several of which have withdrawn their own-branded sales portals from its website.
Booking.com’s COO on what’s next for the travel dynamo
01/06/2016
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9:31:05 AM
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Tnooz recently spoke with Gillian Tans, chief operating officer (COO) of Booking.com in Amsterdam, to find out the latest about the world’s largest online seller of hotel rooms.
Beijing Airport ranked 10th cleanest in Skytrax Airport rankings
09/06/2015
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10:41:56 PM
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Priceeconomics examined 17,000 reviews of more than 700 airports on the airport ratings website Skytrax in order to analyze just which airports are most beloved.
Didi Kuaidi’s license a green light for full legalization of China’s chauffeur services
10/12/2015
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3:43:00 PM
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The legalization of Didi-Kuaidi has sparked public discussion as to whether other car-hire platforms like Yongche, Uber and CAR Chauffeur can also get licensed.
Google accelerates moves to become leading hotel-booking player
09/28/2015
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11:03:50 AM
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Google announced a series of moves this week to ramp up its hotel advertising and booking features.
Six guidelines for managing guest conflict and preventing bad online reviews
07/27/2015
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2:40:33 PM
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Dealing with guest conflict is one the hardest things employees face in the service industry. Here are six guidelines for managing guest conflict by ReviewPro.
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